SkinAstute Limited are the distributors for DERMEDICS® in UK and reserve the right to amend or change the Terms and Conditions without prior notice.

Please ensure that you read through the terms and conditions.

Opening an Account

To create an account please visit www.dermedicsuk.com; new customers are required to upload one proof of qualification in the form of a training certificate when creating the account. Additional qualifications must be emailed to sales@dermedicsuk.com within two working days of creating the account.

Orders placed containing products for which we do not hold proof of qualifications i.e. chemical peels, Micro-needling, etc will be held for 2 working days subject to receiving proof of training which must be submitted via email to sales@dermedicsuk.com. After two working days we will refund the order amount for items with outstanding proof of training minus any charges incurred by Dermedics UK. Products for which we have received relevant proof of qualifications will be dispatched.

Opening Order

Currently at DERMEDICS® UK there are no minimum opening orders. However, we have introduced three starter packages: Silver, Gold & Platinum. These packages consist of pre-selected items including complimentary products with a value of £300 up to £1000.

Ordering Process – Products

Orders can be placed on our website at https://dermedicsuk.com/en/ or via email sales@dermedicsuk.com

We advise you to contact us via telephone to discuss your salon requirements prior to placing your initial order.

DERMEDICS® UK require proof of training in the form of certificates for certain products including, but not limited to Chemical Peels, Meso Serums, MST Pen, etc.

Our MESO White serum can only be used for micro-needling (nano 2 needle) by individuals who have trained in Dermedics MESO White using the Dermedics MST Pen.

Orders will not be processed until the proof of training has been provided. The responsibility of ensuring the qualification meets the salon / insurance and any other such requirements as well as the use of products lies with the customer.

DERMEDICS® Peel Series consist of 40% AHA; ensure that you are insured to perform peels of this strength. We offer online conversion courses and strongly recommend completing this course prior performing peel treatments available at https://www.skinastute.com/product/online-chemical-peel-course/

DERMEDICS® Meso Serums: These serums are recommended for use generally with:

  • Mesotherapy electroporation (electrophoresis)
  • ultrasounds (sonophoresis)
  • iontophoresis
  • Micro-needling i.e. derma-roller / dermapen (max 0.25mm) (excluding Meso SHR & Meso White)
  • (if you use needles longer than 0.25mm then apply the serum after around 7-10 minutes from treatment – read MST micro-needle protocols of use)
  • Oxygen therapy
  • Chromology™ Photodynamic Therapy (PDT)
  • Vacuum massage by Cellulogy™ and/or CelluDrain™
  • Post abrasion skin care
  • Under algae peel-off beauty mask
  • Under massage cream in manual massages

Serums can only be used post needling except Meso White which must be used with the DERMEDICS® MST Pen using Nano 2 module.

Individuals who do not have the DERMEDICS MST Pen can purchase Meso White however this must only be used with Non-Needle Mesotherapy (electroporation).

Our Meso serums are not suitable for use with devices such as Hyaluron Pen or Needle Mesotherapy.

Product Data Sheets

Our product data sheets are available at https://www.dermedics.com/mesotherapy. Click on each Meso serum to access data sheets. Alternatively you can email us and request data sheets for specific products which we can send to you via email.

Complimentary Products / Special Offers / Sale

During sale periods our delivery time can take longer; items which are out of stock will be placed on back-order and dispatched as soon as we receive stock. 

Items which are sold at a discount of 25% or more may have shorter expiry dates; items which are reduced 50% or more may have an expiry date of a minimum of 8 weeks; items reduced by 55%+ can have an expiry date of the 6 weeks. Where the expiry date is listed as month and year, the product will expire on the last day of the month. For example January 2020 expires on 31st January 2020.

Our complimentary items can have a shorter expiry date of a minimum of 10 weeks.

Refunds & Exchange

All orders once placed and paid for are non-refundable. Excluding items for which we do not have proof of qualifications. These products will be refunded minus any charges and all other items contained in the order will process.

Stock

We advise salons and clinics to ensure they have ample stock; DERMEDICS® accepts no liability for items that are unavailable due to stock shortages or lengthy delivery times resulting in loss of revenue. We advise client not to book clients prior to receiving the products.

Delivery (products only)

Our general delivery times apply to UK & Ireland only. These are approximate and exclude holiday or sales periods including but not limited to Christmas, Easter, Bank Holidays and so forth.

We use various delivery companies which include DPD, UPS, Parcel Force and others where delivery is scheduled for working days (excluding bank holidays and weekends).  Cost of delivery is calculated upon checkout.

Products are dispatched following receipt of payment; not on date of order; delivery can take approximately 2-7* working days for all items in stock.

We aim to notify customers of out of stock items & products within approximately 2-3 working days of placing the order.

Delivery to Ireland and Channel Islands is at additional cost which will be provided based on the weight of the parcel before the order is processed. Please contact us via email to place order for Ireland and Channel Islands.

Delivery (equipment)

We use various delivery companies which include DPD, UPS, Royal Mail and others.

Delivery cost is calculated based on equipment purchased.

Training costs may apply.

Equipment is manufactured to tailor to the needs of the salon; therefore the lead time for delivery is 6-8 weeks (excluding busy holiday periods).

Please contact us for equipment queries via email sales@dermedicsuk.com

These are approximate delivery times and can be longer during our sale / holiday periods.

Discounts & Special Offers

We launch our special offers via newsletters and social media. Discount codes must be applied prior checkout. Orders where discount codes are not entered or applied will be processed as normal and refunds will not be issued. Special offers cannot be used in conjunction with any other discount.

Sample Boxes

We offer sample boxes which are currently available free of charge in the UK; postal charges apply to Ireland & Channel Islands. These are limited to one per salon. Please contact us to request a sample box.